Privacy Policy

1. Introduction

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information that you voluntarily provide to us when you:

• Fill out a contact or quote request form
• Communicate with us via live chat, email, or phone
• Book a service appointment

This may include your name, email address, phone number, postal/zip code, and any other information you choose to provide.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your enquiries and fulfil your requests
• Send you appointment reminders and service updates
• Send marketing communications (only with your consent)
• Improve our website and customer experience
• Comply with legal obligations

4. SMS & Text Messages

If you opt in to receive SMS text messages, you consent to receive messages regarding appointment reminders, updates, and promotional offers. Message frequency varies. Message and data rates may apply. You may opt out at any time by texting STOP. Text HELP for assistance.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, though some features of the site may not function properly.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Object to processing of your data

To exercise any of these rights, please contact us using the details provided on our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us through the forms on our website or via the contact details provided in the site header.